Privacy Policy

Introduction

This Privacy Policy describes how Ffbet collects, uses, stores, discloses, and protects your Personal Data in connection with your access to and use of the Ffbet platform and related services. Ffbet acts as the data controller for the Personal Data you provide or we collect in the course of delivering our services. We are committed to handling your information in a lawful, transparent, and secure manner.

By creating an account, using our services, or otherwise providing Personal Data to us, you acknowledge and agree to the practices described in this Policy. We may update this Policy from time to time; material changes will be communicated through in-app notices or on our platform.

Age requirement: we do not knowingly collect or process Personal Data from individuals under the age of 18. If you are under 18, do not register or use our services.

Personal Data We Collect

  • Data you provide directly: identifiers and contact details (name, address, email, phone), date of birth, payment information, account credentials, identity verification documents, and any information you submit in communications with us.
  • Data collected automatically: device information (type, operating system), IP address, browser type, language settings, log data, and information about pages visited or actions taken on our platform. We may use cookies and similar technologies to collect this data.
  • Transaction and account activity: records of deposits, withdrawals, bets, winnings, balances, timestamps, and timestamps of every login or session.
  • Data from third parties: information from payment providers, identity verification services, and other trusted partners as necessary to verify identity, process payments, or comply with regulatory requirements.

How We Use Your Personal Data

  • Provide and operate services: establish and manage your account, execute transactions, and deliver games and features you request (Contractual Necessity).
  • Identity verification and eligibility: perform age checks, geographic eligibility assessments, and self-exclusion or risk controls (KYC/AML obligations).
  • Compliance and risk management: comply with legal and regulatory requirements, monitor for fraud, and prevent unlawful activity.
  • Customer support: respond to inquiries, resolve issues, and assist with technical or payment questions.
  • Security and fraud prevention: protect your account and our services from misuse or unauthorized access.
  • Communication and relationship management: send operational updates, security notices, and, where permitted, promotional information; manage your preferences.
  • Service improvement and analytics: analyze usage patterns to improve features, performance, and reliability of our platform.
  • Internal administration: conduct administrative tasks, audits, and legal compliance activities within our group and with service providers.

Legal Bases for Processing Your Personal Data

  • Contractual Necessity: to perform our contractual obligations and provide the requested services.
  • Legal Obligation: to comply with applicable laws and regulatory requirements (including AML/KYC and licensing obligations).
  • Legitimate Interests: for purposes of securing, operating, and improving our services and protecting users, provided these interests do not override your rights.
  • Consent: for processing activities permitted by consent, such as targeted marketing where applicable and lawful.

Disclosure of Your Personal Data

  • Affiliates and service providers: with group companies and trusted partners that assist in delivering the Services (e.g., payment processing, hosting, analytics).
  • Regulators and law enforcement: with regulators, licensing bodies, or law enforcement authorities as required by law or to protect our rights.
  • Referral partners: with entities that have referred you to our services, where applicable and with your consent.
  • With your consent or at your direction: to any other third parties with your explicit consent.

International Data Transfers

Your Personal Data may be transferred to countries outside your residence. When this occurs, we implement appropriate safeguards to protect the data, such as legally recognized transfer mechanisms and security controls that ensure an adequate level of protection.

Security of Your Information

We employ technical and organizational measures designed to protect Personal Data against unauthorized access, disclosure, alteration, or destruction. This includes encryption in transit (TLS) for sensitive communications, encryption at rest where feasible, access controls limiting data access to personnel with a need to know, network protections (firewalls, monitoring), and secure data centers with physical and logical security controls.

Data Retention

We retain Personal Data for as long as necessary to deliver the Services and fulfill our legal, regulatory, and business obligations. Account data is retained for the duration of the active relationship and, following termination, for up to five years or longer if required by law or to resolve disputes. We may retain data longer when necessary for fraud prevention, tax, or other legitimate business purposes.

Your Rights

  • Right of access: obtain a copy of your Personal Data we hold.
  • Right to correction: request correction of inaccurate or incomplete data.
  • Right to erasure: request deletion of Personal Data, subject to legal obligations and overriding interests.
  • Right to restriction: request restriction of processing in certain circumstances.
  • Right to objection: object to processing based on legitimate interests when there are no compelling reasons to continue.
  • Right to withdraw consent: withdraw consent where consent is the basis for processing, noting potential impact on service availability.
  • Right to direct marketing opt-out: opt out of marketing communications at any time.
  • Right to lodge a complaint: file a complaint with a supervisory authority; you may contact us for assistance in exercising your rights.

To exercise any of these rights, access a copy of your data, or request deletion or correction, contact us using the details below. Identity verification may be required before fulfilling certain requests.

Cookies and Tracking Technologies

We use cookies and similar technologies to recognize you, remember preferences, analyze site usage, and enable certain features. You may manage cookie settings in your browser or within our platform, but disabling cookies may affect your ability to use some parts of the Services.

Changes to This Policy

We may update this Privacy Policy from time to time. If a material change is made, we will provide notice on the platform or via the contact information we hold for you. Continued use of the Services after such notice constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Policy or our data practices, please contact: [email protected]. You may also request to review, correct, or delete your Personal Data by contacting our privacy team.